Customer Service Advisor - 12 Month Maternity Leave Cover

Whether you're starting out or looking to take the next step in your career, this 12-month opportunity could be just what you're looking for. We're passionate about the work we do — and we think you will be too!

Part time Hours: 20 Hours per week 

Term: 12 Months Maternity Leave Cover

Salary: £24782 per Annum (Pro Rata)

Location: Acacia House ,Blackbrook Park Avenue, Taunton, Somerset , TA1 2PX  

Everything we do at Somerset Care is underpinned by our four core values: Connecting with people, Making a difference, Doing the right thing and Embracing change

Somerset Care is one of the major care providers in Southern England, and one of the largest not-for-profit care companies in the UK. As an award winning company, it’s no surprise that we put our customers at the heart of what we do, by listening to, and understanding their wishes.

Our Customer Service centre delivers crucial support to all of our customers & carers. We are looking for a dedicated customer service advisor to join our team.  Our mission is to provide professional and compassionate support and guidance to customers who are seeking our support.  Searching for the right care and support can often be a very confusing and stressful experience and we hope to make the journey as easy as possible.

 As a Customer Service Advisor, your duties will include:

• Delivering exceptional customer service, putting the customers needs first and providing professional support. 
• Acting as the first point of contact for customers and potential clients, addressing and processing queries promptly.
• Recording all inquiries accurately and efficiently in relevant system

We really care about our staff and offer a range of excellent benefits:

• Full company induction, ongoing training to gain NVQ & Care qualifications plus the opportunity to start an Apprenticeship
• Enhanced pay for nights, weekends and bank holidays
• We have partnered with Wagestream so you can access your earned wages before payday
• Blue Light Card – provides access to more than 15,000 discounts from large national retailers to local businesses!
• Reward and recognition – Bright Sparks, Somerset Care Group Awards, Long Service Awards
• Refer a Friend Bonus – £350 per person you refer (Uncapped and paid on successful appointment)
• Wellbeing support available, covering a wide range of support services and events.

In order to be considered for the role, you will need to:

• Have previous experience in a customer service role
• Be passionate, possess good communication, and organisational skills.
• Be able to engage, listen and communicate in a variety of ways.
• Be aligned to our values of connecting with people, making a difference, doing the right thing, and embracing change.

Apply online today, email recruitment@somersetcarecareers.com, or call our friendly onboarding team on 01823 802 637  for more information.

Somerset Care Group is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.